Cancellation and Refund Policy

Ordinary rule

Confirmed event tickets are ordinarily non-cancellable and non-refundable, whether used or unused, subject to mandatory law and the cases below. Review the event, date, entry slot, category, quantity and QR mode before payment.

If an event is cancelled

If an event is cancelled with no replacement or equivalent, confirmed eligible tickets qualify for an approved refund after verification.

For an eligible and approved refund, Book101 aims to initiate the refund within seven working days after eligibility and payment verification. The customer’s bank or payment provider may require additional processing time. Book101 does not guarantee a fixed bank-completion date.

If an event is postponed or rescheduled

If an event is postponed or rescheduled, the ticket ordinarily remains valid. Any refund option for a postponed or rescheduled event depends on the organiser’s published communication, the circumstances, and applicable law.

No-show and admission-rule failure

No-show, late arrival, personal change of plans, or admission-rule failure is ordinarily non-refundable, subject to mandatory law. Used tickets are not eligible for an ordinary refund. Rejection caused by an invalid, duplicated, altered or previously used QR does not normally qualify.

Other exceptional cases

A refund may also be considered after verification for duplicate payment, payment captured without a recoverable booking or ticket, a mandatory payment-provider reversal, a legal obligation, or another exceptional case specifically authorised by Book101’s responsible authority. A request does not itself guarantee approval.

Publishing this page does not enable automated customer self-service refund processing.

How to contact support

Email support@book101.in with your registered email address and booking or order reference. You may also call or WhatsApp +91 79904 54961. Never send OTPs, passwords, authentication links, full card details, CVV, UPI PIN or banking credentials.

Unless otherwise required, approved refunds are returned to the original payment method. No cash refund is promised for an online payment. Statutory consumer rights remain unaffected.